What's the big idea?
With Progress, service providers, like auto repair facilities, and customers can interact with one, simple tool. Using a mobile application or a favorite browser, customers can not only monitor the progress of their projects, but also request updates, handle approvals, and even pay their bills. On the flip side, service providers can trigger service jobs, request approvals, and submit estimates just as easily - reducing the time and effort of basic communication. When a project is complete, users can save or share the history tied to, for example, their vehicle.
Describe the nearest player in your field.
Today, service providers can subscribe to multiple texting services, all providing a way for the service writer to type a text on his or her computer and send without a phone. Customers receive these texts through their native messaging application.
How are you different from that player?
Progress provides full communication - meaning the customer can receive updates, view history, submit approvals (or denials), and even pay for services. Progress is also designed to be provider agnostic, meaning users can utilize Progress to manage services from multiple providers at the same time.
How does this idea scale into a big business?
Initially, Progress will focus on the automotive repair field, but will be designed for a larger scale. Progress could be used by any service provider, connecting with multiple customers. Likewise, Progress could be used by one individual customer, connecting with multiple service providers.
Why are you the one to run with this idea?
I, Matt Kortering, work in User Experience at Universal Mind with a background in automotive repair. Also part of the team, Courtny Cotten, is a UX Designer with Universal Mind. We spend every day solving problems for customers, and with Progress we’re focusing on a problem we’ve both faced.
What is a $5,000 experiment you can do to move your idea forward?
Progress is based on simplicity and we need to make sure that what we’re creating reflects this goal. We want to build a prototype and go through user testing exercises to understand what users - both customers and service providers - would want in Progress.